2015–2016
Crew Member
McDonald’sBuilt customer-service, teamwork and high-volume operational experience.
Career and technical progression
Journey
A progression from operational leadership into workplace support, network engineering, infrastructure platforms and security operations.
2016–2017
Crew Trainer
McDonald’sTrained team members and supported consistent operating standards.
2017–2019
Shift Manager
McDonald’sLed shifts, trained colleagues and managers, maintained safety and quality, and supported equipment.
2019–2022
Assistant Manager
Domino’sManaged staffing, scheduling, quality, cost control, customer standards and performance targets.
2022
Trainee 1st Line Support Engineer
Interfuture SystemsEntered professional IT and began rapid progression into wider support and engineering responsibility.
2022–2023
1st Line Support Engineer
Interfuture SystemsSupported Windows, macOS, Linux, Microsoft 365, virtualisation, backup, Intune and Defender environments.
2023–2025
2nd Line Support Engineer
Interfuture SystemsOwned complex networking, VoIP, virtualisation, backup and Microsoft 365 issues while mentoring first-line engineers.
2024–2025
Network Engineer
Interfuture SystemsDesigned and maintained network, SAN, VPN, virtualisation and Linux solutions and acted as a complex escalation point.
2025–Present
Service Desk Engineer
Wessex ITCurrent public role. Detailed responsibilities remain intentionally concise pending final publication review.