Professional profile
About Me
Support and network engineering experience across Microsoft 365, enterprise networking, virtualisation, backup infrastructure, endpoint management, Linux and cybersecurity, supported by a substantial hands-on platform engineering portfolio.
Building reliable systems through evidence and ownership
My progression from operational leadership into technical support and network engineering has shaped a practical working style. I start with impact and observable evidence, separate diagnosis from repair, and validate the result rather than assuming a change worked.
Professional experience spans complex escalation, Microsoft 365 administration, networking, VoIP, virtualisation, backup platforms, endpoint management and mixed operating-system environments. Alongside that work, I design and operate a GitOps-managed Kubernetes homelab used for infrastructure, security, observability and recovery engineering.
Network engineeringMicrosoft 365VirtualisationSecurityKubernetesGitOps
Capability areas
What I do
N
Network EngineeringDNS, DHCP, VPN, routing and escalationI
InfrastructureLinux, virtualisation, storage and recoveryS
Security OperationsEndpoint monitoring, triage and detectionsA
Automation and ScriptingPowerShell, GitOps and repeatable workflowsC
Cloud and Microsoft 365Entra, Intune, Exchange and DefenderO
ObservabilityMetrics, dashboards, logs and validationProfessional foundation
Experience, learning and direction
How I work
- Confirm scope, impact and ownership before changing a system.
- Use logs, state and recent changes to drive diagnosis.
- Prefer reviewable, repeatable and documented operations.
- Separate public portfolio evidence from sensitive environment details.
BScComputing and IT
Communications and Networking, The Open University, 2021 to 2024. Supported by continued study in networking, automation and cybersecurity.
Current focus
Connecting workplace support with platform engineering, security operations, recovery and carefully governed local-first AI assistance.